Privacy Policy

BalanceMD (a DBA of Balance Wellness Center, LLC) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information you provide to us through this website and during the course of clinical care.

Information We Collect

We may collect the following categories of personal information:

• Name, email address, and phone number submitted through the intake form at balancemd.com/apply or other website contact forms
• Health and medical information you provide during the intake process or clinical evaluation
• Information shared with our practice during the course of clinical care, including health history, symptoms, lab results, and treatment details

How We Use Your Information

We use the information we collect for the following purposes:

• To evaluate inquiries and determine whether BalanceMD is an appropriate fit for your care needs
• To schedule and confirm appointments
• To provide ongoing clinical care and follow-up
• To send appointment reminders and care-related communications via SMS and email
• To respond to questions and inquiries you submit to us
• To operate and improve our practice and website

SMS / Text Messaging

By providing your phone number and consenting to receive text messages, you agree that BalanceMD may send SMS messages to the phone number you provide for appointment reminders, care coordination, and service-related communications.

• Message frequency varies.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message from us.
• For assistance, reply HELP or call us at (713) 338-1231.

We do not sell, share, or rent your phone number or SMS opt-in data to third parties for marketing or promotional purposes.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with service providers who assist in operating our practice — such as our client management system and payment processing platform — under strict confidentiality agreements that prohibit those providers from using your information for any purpose other than the services they perform on our behalf.

We may also disclose information as required by law or to comply with a valid legal process.

Cookies and Tracking

This website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors interact with our site.

• We may use analytics tools (such as Google Analytics) to collect anonymized usage data, including pages visited, time spent on the site, and referring URLs.
• We may use cookies related to our live chat widget to facilitate client communication.
• We do not use cookies for advertising, retargeting, or any purpose unrelated to the operation and improvement of our website and services.

Most browsers allow you to control or disable cookies through their settings. Please note that disabling cookies may affect the functionality of certain features on this website.

HIPAA Compliance

Protected health information (PHI) that you provide during the course of clinical care is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA). You will receive a separate Notice of Privacy Practices describing your rights with respect to your PHI at the time of enrollment.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or loss. While no system can guarantee absolute security, we take the protection of your data seriously and continuously evaluate our practices.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to applicable legal and clinical retention requirements.
• Opt out of SMS communications at any time by replying STOP to any message.
• Update your contact preferences by emailing us at info@balancemd.com.

We will respond to your request in accordance with applicable law. Note that certain information may be retained as required by law or for legitimate clinical purposes.

Third-Party Links

This website may contain links to third-party websites or services. BalanceMD is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.